As I stated in my last post, How is Professionalism Regulated in Commercial Real Estate?, I attended a daylong seminar with members of Mainstreet Organization of REALTORS™ on July 1st. This seminar was focused on how to “raise the bar” on professionalism within the organization. My initial blog was asking the question how commercial real estate brokers regulates professional within their firms or even in their day to day business. I received some great feedback and for that I am appreciative.
One organization which was brought up is CCIM. Having brokers go through the course training and becoming a member of CCIM has them follow the Code of Ethics the organization sets forth. This is very similar to what REALTORS™ obligate themselves to by the National Association of Realtors (NAR). SIOR is another commercial organization which has ties to NAR and enforces the NAR Code of Ethics.
Another comment was peer regulating and self-calming. Taking a step back, discussing a situation with another peer or discussing with a Broker of Record. The idea of discussing a situation with another peer is a great way to find out how to resolve an issue or at least get a different perspective. The key to all this is self-calming; taking a step back.
So what is professionalism? The dictionary states professionalism as:the conduct, aims, or qualities that characterize or mark a profession or a professional person.
To me this definition still lacks, as it does not tell you what the qualities are, or what kind of conduct to display. This was also debated at our seminar. Below are the 4 characteristics that resonated throughout the course of our debates. These four traits seem to define professionalism, and come up over and over again, when describing important traits of professionalism.
Being kind throughout your interactions and respecting the “other side of the street”, not just with clients, but also with your counterparts. Sometimes this could be difficult when you are dealing with a person that may be a bit hard to deal with. I find that if you take the higher road, more will be accomplished, and you at least keep your image intact. REMEMBER, walk in the other person’s shoes and understand where they may be coming from and have compassion for their position.
Confidence in Your Knowledge
Being a professional takes doing your homework and having confidence in your knowledge that you know what you are doing. Knowing your market and knowing the transaction. NEVER take on a task you are not confident in your level of knowledge!
Follow up, follow up, follow up – of course this can sometimes seem like you are pestering someone, but in the end it is part of your job. Be responsive to prospective calls (24 hours or less); follow up on conversations, proposals and of course the lease. NEVER ignore another human being as they will not forget that interaction with you!
Calmly Solve Problems
As a professional we have to solve problems, that is our job in sales. Some problems are easy but a lot of times a curve ball is thrown and you must solve it. Doing it calmly, taking a step back and evaluating the situation and option and maybe even discussing with your peers can help you calmly solve the problem. Remember “KEEP CALM” and lose the drama!
So now that you have my take on what I believe are the four characteristics of professionalism that I took away from the seminar, what do you believe are key characteristics of professionalism?
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By Boians Cho Joo Young Source: freedigitalphotos.net