Poor office design means a poor experience for your patients. The medical office space design tips below will improve your patient customer satisfaction. For more on medical office space, read my articles “How to Lease Medical Office Space” and “Eight Considerations for Your Medical Office Search.”
- Chairs Are Better Than Couches
Most Americans dislike sharing. Having couches in the waiting room will make the scene more uncomfortable for your patients. Chairs are more personal, and armless chairs are perfect for your handicapped or pregnant patients.
- Get Rid of TV
Television in the waiting room reduces boredom, but it can also add to stress. Patients can argue over show selection, or choose programs that others consider controversial, inappropriate, or offensive. In an age when most phones can access the internet, a waiting TV can be an unnecessary hassle for your practice.
- Choose Decor Carefully
Create a warm, positive environment with the office décor. Use curtains and blinds to absorb sound, and the colors of the room to create a cheerful, patient-friendly atmosphere. Maximize natural sunlight (while guarding patient privacy). Fluorescent lights spread the light evenly and best for readers, while incandescent lights bring a more inviting and homely.
- Larger, Patient-Friendly Exam Rooms
The exam room should be large enough to comfortably accommodate the doctor, a nurse or assistant, the patient, and at least one family member. The exam room should be ADA compatible (big enough for a wheelchair) and able to fit future technology additions. Given these requirements, the optimal size for an exam room is 10 by 10 feet; smaller sized rooms (8 by 8 feet) will soon be obsolete.
To protect the privacy of the patient, have the exam room door swing inward. The exam table should be placed diagonally, facilitating access on both sides of the table. The exam table should also be adjustable to further keep the patient more comfortable.
- Clean Up the Waiting Room
The waiting room is the first room patients see, and what they associate most with your practice. Make it as calm, comfortable, and clean as a hotel lobby. Pick up trash every hour. Make sure the receptionist’s desk is clear of unnecessary papers. Invite your patients in with a friendly space.
Medical office space is a significant investment for a healthcare provider. Healthcare providers should be sure to retain a knowledgeable real estate adviser to help with site selection and to negotiate a deal which fits the unique needs of the medical office user. Click here for information about the advantages of tenant representation. For more information, contact me at [email protected] or (630) 805-2463.
Golden Group Real Estate represents tenants looking for office space in the western suburbs of Chicago. Contact us if you are looking for office space for rent in Aurora, Darien, Downers Grove, Glen Ellyn, Hinsdale, Lisle, Lombard, Naperville, Oak Brook, Oakbrook Terrace, Warrenville, Westmont, Westchester, Wheaton, or Woodridge. You can reach us at [email protected] or (630) 805-2463.